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Privacy Policy

Big Guys Entertainment (“Big Guys Entertainment,” “we,” “us,” or “our”) operates https://bigguysentertainment.com (the “Site”). This Privacy Policy explains how we collect, use, and share information when you visit our Site, submit an inquiry, communicate with us, or otherwise interact with us.

Questions? Contact us through https://bigguysentertainment.com.

1) Information We Collect

A) Information you provide to us

When you contact us, submit an inquiry form, request information, schedule an appointment, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Event details, such as date, location, venue, services requested, and planning details
  • Message content or files you choose to send, if applicable
  • Other information you choose to provide

B) Information collected automatically

When you browse the Site, we may automatically collect:

  • IP address and general location, such as city or region
  • Browser type, device type, and operating system
  • Pages viewed, time spent on pages, and clicks
  • Referring and exit pages

This information may be collected using cookies and similar technologies, including Google Analytics and embedded content such as YouTube videos.

2) How We Use Your Information

We use information to:

  • Respond to inquiries, provide quotes, and communicate about services
  • Schedule appointments and provide appointment reminders
  • Provide customer support and service-related follow-up
  • Send requested verification or authentication codes
  • Manage leads and customer communication through our customer relationship management system
  • Deliver services you request, including booking, planning, coordination, and event services
  • Operate, maintain, and improve the Site
  • Measure traffic and understand Site usage through analytics
  • Prevent spam, fraud, abuse, and maintain Site security
  • Comply with legal, accounting, and tax obligations

3) SMS Text Messaging

Big Guys Entertainment may use SMS text messaging for customer conversations, appointment reminders, service-related communication, customer support, and requested verification or authentication codes.

By providing your phone number through our website form, by contacting us by phone or SMS, or by requesting appointment, service, support, or verification assistance, you agree to receive SMS text messages from Big Guys Entertainment related to your inquiry, appointment, service request, customer support, or account/security verification.

Message frequency varies based on your interaction with us. Message and data rates may apply.

You may reply STOP to cancel SMS messages at any time. You may reply HELP for help.

Big Guys Entertainment does not use SMS for marketing, promotional offers, mass texting, lead generation, affiliate marketing, third-party advertising, gambling, contests, sweepstakes, or prize-related messaging.

Consent to receive SMS messages is not a condition of purchase.

4) SMS Privacy Notice 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Big Guys Entertainment uses SMS text messaging for customer conversations, appointment reminders, service-related communication, customer support, and requested verification/authentication codes. Message frequency varies. Message and data rates may apply. Reply STOP to cancel SMS messages. Reply HELP for help.

 5) CRM and Inquiry Forms

Inquiry forms on the Site may connect to a customer relationship management system so we can track inquiries, respond, and manage bookings.

When you submit an inquiry, the information you provide may be stored in our CRM and used to communicate with you about your request. We use reasonable safeguards and limit access to people who need the information to do their jobs.

6) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Make the Site work properly
  • Remember preferences
  • Understand visitor behavior and improve content
  • Support analytics and embedded features

You can control cookies in your browser settings. If you disable cookies, parts of the Site may not function as intended.

7) Google Analytics

We use Google Analytics to understand how visitors use the Site. Google Analytics may collect information such as your IP address, device information, and browsing activity, and may use cookies or similar technologies to generate reports for us.

Google may use the collected data according to its own policies. You can use Google’s tools to control or opt out of certain analytics tracking.

8) Embedded YouTube Videos

Some pages include videos embedded from YouTube. When you view a page with an embedded YouTube video, YouTube or Google may collect data about your device and interactions, such as whether you played the video, and may set or read cookies, especially if you are signed into a Google account.

Those interactions are governed by Google/YouTube’s privacy practices.

9) Payments

Payments may be processed by third-party providers, including:

  • Square, including Apple Pay and Google Pay processed through Square
  • PayPal
  • Venmo, which may be provided through Venmo and/or PayPal services depending on how you pay

We do not store your full payment card number or full financial account details on our Site. Payment details are handled by the payment provider under their privacy policies and security practices.

We may receive limited information needed for business purposes, such as payment status, payer name, transaction identifiers, and contact details for receipts, bookkeeping, and customer support.

10) How We Share Information

We share information only when necessary, including with:

  • Service providers that help us operate the Site and business, such as hosting, analytics, CRM, communications tools, scheduling tools, and email tools
  • Payment processors to complete transactions
  • Legal, accounting, or tax professionals when needed for business operations
  • Government, legal, or safety-related parties when required to comply with law, enforce agreements, or protect rights and safety
  • Successors in the rare event of a business transfer, such as a reorganization, merger, or sale

We do not sell your personal information.

We do not share mobile information, phone numbers, or SMS consent with third parties or affiliates for marketing or promotional purposes.

11) Email and Communications

If you contact us, we may keep your message and contact details to respond and provide service.

If we send email marketing messages, you can opt out at any time through the unsubscribe instructions included in the email, if available, or by contacting us through our website.

SMS opt-out is handled separately. To stop SMS messages, reply STOP. For SMS help, reply HELP.

12) Data Retention

We retain personal information only as long as needed for:

  • Responding to inquiries and providing services
  • Maintaining business, accounting, and tax records
  • Handling disputes and enforcing agreements
  • Meeting legal obligations
  • Supporting customer service and security needs

You may request deletion of certain information, but we may retain records where required or reasonably necessary for legitimate business purposes, such as financial recordkeeping, legal compliance, dispute resolution, or security.

13) Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Request correction or deletion
  • Object to certain processing or request restrictions
  • Withdraw consent where consent is the basis for processing

To make a request, contact us through https://bigguysentertainment.com.

For SMS messages, you may reply STOP to cancel or HELP for help.

14) Children’s Privacy

This Site is not intended for children under 13, and in some regions, under 16. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will delete it where required.

15) Security

We use reasonable safeguards designed to protect personal information. However, no internet transmission or electronic storage system is completely secure.

16) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we update the policy. Continued use of the Site after changes means you accept the updated policy.

17) Contact Us

Big Guys Entertainment
Website: https://bigguysentertainment.com

  • Last updated on .